1. Why Global Swiss Warranty?

Swiss Reliability. Anywhere in the World.

When you travel, the last thing you should worry about is whether your travel essentials will work.

That's why every eligible SKROSS product is backed by the Global Swiss Warranty—our worldwide commitment to quality, reliability and customer care.

Unlike traditional warranties that often stop at national borders, the Global Swiss Warranty follows you wherever your journey takes you.

Whether you purchased your SKROSS product in Zurich, Singapore, London or Sydney, our international support team is there to help if a manufacturing defect occurs.

Because great travel products should come with great peace of mind.

Why travellers appreciate it

  • Worldwidewarrantysupport
  • Swissqualitystandards
  • Fast and uncomplicated claims process
  • Protection against manufacturing and material defects
  • Confidencewhereveryoutravel
  • Directsupport fromthemanufacturer

2. Consumer Process

How it works

Step 1

Register your product online after purchase.

Registration only takes a few minutes.

 

Step 2

Keep your proof of purchase.

Your receipt or invoice is required for any warranty claim.

 

Step 3

If something goes wrong, contact SKROSS.

Complete the online warranty form and briefly describe the issue.

 

Step 4

We'll take care of the rest.

Our support team will assess your claim and arrange a replacement, repair or reimbursement where applicable.

Register your product

FAQs

Which products are covered?

The Global Swiss Warranty appliesto all SKROSS products.

Is registration mandatory?

We recommend registering your product after purchase to simplify any future warranty claim.

Do I need proof of purchase?

Yes.

A valid receipt or invoice is required to verify your warranty claim.

Is the warranty valid worldwide?

Yes.

The Global Swiss Warranty is designed to support SKROSS customers anywhere in the world, regardless of where the product was purchased.

What happens if my claim is approved?

Depending on the product and your location, SKROSS may:

•repairtheproduct,•replace it with the same or an equivalent model,•or reimburse the purchase price where appropriate

How long does the claim process take?

Most warranty requests are reviewed within a few business days after all required information has been received

What is not covered?

The Global Swiss Warranty does not cover:

•normalwearandtear•accidentaldamage•misuseorimproperinstallation•unauthorizedmodificationsorrepairs•cosmetic damage that does not affect functionality•damage caused by improper storage or transportation

Can I claim my warranty while travelling?

Absolutely.

The Global Swiss Warranty was specifically created for travellers.

Wherever possible, our support team will assist you while you are travelling or arrange a solution once you return home.